1. Refund Policy Overview
30-Day Money-Back Guarantee: We offer a comprehensive 30-day money-back guarantee on all eligible products and services, demonstrating our commitment to customer satisfaction.
2. Eligibility Criteria
2.1 Eligible Products and Services
- Software licenses purchased directly from Eezigroup
- Subscription services during the initial 30-day period
- Add-on features and premium upgrades
2.2 Ineligible Items
The following items are not eligible for refund:
- Subscription fees after the initial 30-day period
- Products where the license key has been activated more than three times
- Custom development services that have been delivered
- Third-party integrations or services
3. Refund Process
3.1 Requesting a Refund
- Initial Contact: Email info@eezigroup.com with subject line "Refund Request"
-
Required Information:
- Order number or transaction ID
- Purchase date
- Product name and version
- Payment method used
- Reason for refund (optional)
- Confirmation: You will receive an acknowledgment email within 24 hours
3.2 Processing Timeline
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit/Debit Card | 3-5 business days | May take additional time to appear on your statement |
| PayPal | 1-3 business days | Instant notification, funds may take time to clear |
| Bank Transfer | 5-7 business days | International transfers may take longer |
4. Special Circumstances
4.1 Bulk Purchases
For purchases of multiple licenses or enterprise subscriptions, special refund terms may apply. Please contact our enterprise support team for details.
4.2 Promotional Purchases
Products purchased during promotional periods or with discount codes may be subject to modified refund terms, which will be clearly communicated at the time of purchase.
4.3 Subscription Cancellations
- Cancellation of recurring subscriptions can be done at any time
- Pro-rata refunds are not provided for partial subscription periods
- Access continues until the end of the current billing period
5. Post-Refund Procedures
- License Deactivation: All associated license keys will be deactivated upon refund processing
- Data Retention: User data will be handled as per our Privacy Policy
- Documentation: A refund confirmation email will be sent upon completion
6. Dispute Resolution
In the event of a dispute regarding a refund:
- Contact our customer support team with detailed information
- Provide any relevant documentation or correspondence
- Allow up to 5 business days for review and resolution
- Escalation to senior management if necessary
7. Contact Information
For all refund-related inquiries:
- Email: info@eezigroup.com
- Response Time: Within 24 hours on business days
- Support Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Last Updated: November 13, 2024